Privacy policy

Last updated: April 13, 2026

Kaizen Market operates this online store so that you can discover our products, place an order, complete a payment, follow your purchase, and contact our customer support. This privacy policy describes the main categories of personal data that we may process in that context.

1. Data controller

Kaizen Market is the controller of the personal data processed through this website.

For any question regarding this policy or your personal data, you can contact us at: info@kaizenmarket.io

2. Data we may collect

Depending on how you use the website, we may collect or receive the following categories of data:

• Identity and contact data: first name, last name, email address, phone number, billing address, and shipping address.
• Order-related data: items ordered, quantities, amount, currency, possible discounts, order status, purchase history, and support-related exchanges.
• Payment and transaction data: information required to process the payment and confirm the transaction. We do not store full card details ourselves when payment processing is handled by a specialized provider.
• Technical and browsing data: IP address, device type, browser, pages viewed, access times, language, essential interactions with the cart or checkout flow, and technical logs useful for website security and proper operation.
• Data you provide directly to us: the content of your messages when you contact Kaizen Market by email or through customer support.
• Where applicable, account-related data if some features require the creation or use of a customer account.

3. How data is collected

• Directly from you when you fill out a form, place an order, contact support, or provide your shipping and billing information.
• Automatically when you browse the website, through technical logs, session-related elements, cart functionality, and tools required for operation, security, and journey measurement.
• Through service providers involved in payment processing, fraud prevention, shipping, or order fulfillment.

4. Purposes of processing

Kaizen Market may use your personal data for the following purposes:

• to provide the website, cart, checkout flow, and related services;
• to process orders, confirm purchases, organize shipping, and provide after-sales follow-up;
• to manage payments, detect anomalies, and prevent fraud;
• to respond to your requests, questions, or complaints;
• to improve the user experience, analyze the purchase journey, and maintain website security and performance;
• to comply with our legal, accounting, tax, and regulatory obligations, and to defend our rights in case of dispute.

5. Legal bases

Where required by applicable law, we process your data on one of the following legal bases: performance of a contract or pre-contractual measures, compliance with a legal obligation, our legitimate interest in operating and securing the website, or your consent where required.

6. Data recipients

Your data may be shared, where necessary, with the following categories of recipients:

• payment service providers and transaction security providers;
• technical providers involved in hosting, maintenance, security, or website operations;
• logistics providers, carriers, suppliers, or fulfillment partners required to prepare, ship, or manage your order;
• advisors, auditors, public authorities, or competent bodies when required by law or necessary to protect our rights.

We do not sell your personal data to third parties.

7. Cookies, session, and internal analytics

The website may use cookies, session identifiers, local storage, or similar mechanisms to operate the cart, remember certain preferences, secure the checkout flow, and measure certain interactions useful for improving the service.

These mechanisms are not all used for advertising purposes. Some are strictly necessary for the website and ordering process to function properly.

8. Retention periods

We retain personal data for as long as necessary to fulfill the purposes described above, and then for the periods required to comply with legal, accounting, tax, evidentiary, or dispute-management obligations. The exact retention period may vary depending on the nature of the data and your relationship with Kaizen Market.

9. Security

Kaizen Market implements reasonable technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse. However, no security measure can guarantee absolute protection.

10. Your rights

Depending on the applicable law, you may have rights of access, rectification, deletion, objection, restriction, portability, or withdrawal of consent where processing is based on consent.

You may also request details about the categories of data processed, the purposes of processing, and the relevant recipients. To exercise your rights, contact us at: info@kaizenmarket.io

We may ask for information allowing us to verify your identity before processing your request.

11. Complaints

If you believe that the processing of your personal data does not comply with applicable law, we encourage you to contact us first so that we can address your request. You may also lodge a complaint with the competent data protection authority in your place of residence.

12. International transfers

Some data may be processed outside your country of residence when this is necessary to provide the services or when service providers are involved. Where required by applicable law, we seek to implement appropriate safeguards for such transfers.

13. Changes to this policy

Kaizen Market may update this privacy policy to reflect changes in its practices, the website, applicable laws, or its obligations. The most recent version is published on this page together with its update date.